Movers Mayfair Terms and Conditions of Service

These Terms and Conditions govern all removal, relocation, packing, storage, and related services provided by Movers Mayfair to consumers and business clients within the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 Client means the person, company or organisation who requests and receives services from Movers Mayfair.

1.2 Services means any removal, relocation, packing, unpacking, loading, unloading, storage, clearance, or associated services supplied by Movers Mayfair.

1.3 Agreement means the contract between Movers Mayfair and the Client, comprising these Terms and Conditions and any written quotation or confirmation issued by Movers Mayfair.

1.4 Goods means all items, furniture, personal belongings, equipment, and any other property that are the subject of the Services.

1.5 Working Day means any day other than Saturday, Sunday or a public holiday in England and Wales.

2. Booking Process

2.1 All bookings are subject to availability and are not confirmed until Movers Mayfair has issued a written confirmation of the booking and, where applicable, received any required deposit.

2.2 Quotations are normally based on the information supplied by the Client, including property access, parking arrangements, volume of Goods, and any special requirements. The Client is responsible for providing accurate and complete information.

2.3 Quotations are valid for the period stated on the quotation. If no period is stated, the quotation is valid for 30 days from the date of issue, after which Movers Mayfair may revise or withdraw the quotation.

2.4 Movers Mayfair reserves the right to revise the quotation or apply additional charges where:

a) the volume or nature of the Goods differs from that originally declared;

b) access to either property is significantly more difficult than indicated, including but not limited to long carry distances, additional flights of stairs, restricted vehicle access, or limited loading times;

c) the Client adds extra services or requests changes to the agreed scope of work; or

d) waiting time is incurred due to delays not caused by Movers Mayfair, such as late key release or building access issues.

2.5 The Client must check the booking confirmation and notify Movers Mayfair immediately of any errors or omissions. Failure to do so may result in delays or additional charges.

3. Services and Obligations

3.1 Movers Mayfair will provide the Services with reasonable care and skill and in accordance with applicable laws and regulations in the United Kingdom.

3.2 Unless expressly agreed in writing, the Services do not include:

a) disconnection, reconnection, installation or uninstallation of appliances, fixtures, or fittings;

b) removal of doors, windows, or other structural alterations;

c) dismantling or reassembly of complex furniture systems or specialist equipment; or

d) the handling or transport of prohibited, dangerous, or illegal items.

3.3 The Client is responsible for:

a) ensuring that all Goods are properly packed and protected, unless packing services have been expressly booked;

b) obtaining and paying for any necessary permits, permissions, or parking arrangements required at either property;

c) ensuring that properties are safe and accessible for the performance of the Services; and

d) being present, or appointing an authorised representative, at collection and delivery to guide the team and check completion.

4. Payments and Charges

4.1 The applicable charges for the Services will be set out in the quotation or booking confirmation. Charges may be based on fixed price, hourly rate, or a combination, as specified.

4.2 Movers Mayfair may require a deposit or prepayment to secure the booking. The amount and due date will be stated in the quotation or booking confirmation.

4.3 Unless otherwise agreed in writing, any outstanding balance must be paid on or before the day the Services are performed. Movers Mayfair reserves the right to withhold performance of the Services or retain Goods until payment has been received in cleared funds.

4.4 Payment can be made by accepted forms of payment as notified by Movers Mayfair. The Client is responsible for any bank charges arising from the method of payment.

4.5 If payment is not made when due, Movers Mayfair may charge interest on the overdue amount at the statutory rate allowed by law, accruing on a daily basis until payment is made in full.

4.6 All charges are exclusive of any applicable taxes unless expressly stated otherwise. Where applicable, taxes will be added to the invoice at the prevailing rate.

5. Cancellations and Amendments

5.1 If the Client wishes to cancel or amend a booking, they must notify Movers Mayfair as soon as reasonably possible in writing or by another method accepted by Movers Mayfair.

5.2 Cancellation charges may apply as follows, unless otherwise stated in the booking confirmation:

a) More than 7 Working Days before the scheduled service date: no cancellation fee, and any deposit may be refunded or credited at Movers Mayfair's discretion.

b) Between 3 and 7 Working Days before the scheduled service date: a cancellation fee of up to 50 percent of the agreed charges may be applied.

c) Less than 3 Working Days before the scheduled service date or failure to provide access on the day: a cancellation fee of up to 100 percent of the agreed charges may be applied.

5.3 If the Client requests a change of date or significant amendment to the Services, Movers Mayfair will use reasonable efforts to accommodate the change but cannot guarantee availability. Additional charges may apply.

5.4 Movers Mayfair may cancel or suspend the Services at any time by giving notice to the Client if:

a) the Client fails to pay any amount due by the required date;

b) Movers Mayfair reasonably believes that performing the Services would be unsafe or unlawful; or

c) circumstances beyond Movers Mayfair's reasonable control prevent performance, including but not limited to severe weather, road closures, accidents, or industrial action.

5.5 In the event of cancellation by Movers Mayfair (other than for reasons related to the Client's breach), the Client will be entitled to a refund of any prepayments for Services not performed, but Movers Mayfair will have no further liability for any resulting loss.

6. Client Responsibilities and Excluded Items

6.1 The Client must not submit for removal or storage any of the following items without obtaining prior written consent from Movers Mayfair:

a) hazardous or dangerous goods, including flammable, explosive, corrosive, or toxic substances;

b) illegal items or items obtained unlawfully;

c) perishable goods or items requiring controlled temperatures;

d) live animals or plants; or

e) valuables such as jewellery, precious metals, money, securities, important documents, or collections of exceptional value.

6.2 If such items are moved without Movers Mayfair's knowledge or consent, Movers Mayfair shall have no liability in respect of them and the Client shall indemnify Movers Mayfair against any loss, damage, or expense incurred as a result.

6.3 The Client must ensure all appliances are disconnected, drained, and ready for transport. Movers Mayfair is not responsible for any injury or damage resulting from failure to do so.

7. Liability and Limitations

7.1 Movers Mayfair will take reasonable care of the Goods while they are in its custody and control. However, Movers Mayfair's liability for loss of or damage to Goods is subject to the exclusions and limitations set out in this clause.

7.2 Movers Mayfair will not be liable for:

a) loss or damage arising from circumstances reasonably beyond its control, including war, terrorism, natural disasters, severe weather, traffic disruption, or acts of public authorities;

b) loss or damage arising from inherent defects, natural deterioration, or vulnerabilities in the Goods, including but not limited to fragile items, unstable furniture, or assembled goods not designed to be moved;

c) loss or damage to the contents of cartons or containers that were packed by the Client or a third party not acting on behalf of Movers Mayfair;

d) loss or damage where Goods are moved against Movers Mayfair's advice or where the Client insists on a method of handling that Movers Mayfair considers inappropriate; or

e) indirect or consequential loss, including loss of profit, loss of opportunity, loss of income, or inconvenience.

7.3 Any liability of Movers Mayfair for physical loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable value per item or per consignment, subject to any higher limit expressly agreed in writing.

7.4 The Client must notify Movers Mayfair in writing of any visible loss or damage to Goods or property as soon as reasonably possible and no later than 7 calendar days after completion of the Services. In the absence of such notice, Movers Mayfair shall be entitled to assume that the Services were performed without loss or damage.

7.5 Nothing in these Terms and Conditions shall limit or exclude Movers Mayfair's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

8. Property Damage

8.1 Movers Mayfair will take reasonable care to avoid damage to properties, fixtures, and fittings. However, the Client should ensure that floors, walls, and other vulnerable surfaces are adequately protected where necessary.

8.2 Movers Mayfair shall not be liable for normal wear and tear or minor cosmetic damage, including small marks or scuffs to floors, walls, or paintwork that occur as a result of moving large or heavy items through reasonable access routes.

8.3 Where damage to property is caused directly by the negligence of Movers Mayfair, liability shall be limited to the reasonable cost of repair or, if appropriate, reasonable compensation reflecting the loss of value.

9. Waste Regulations and Disposal

9.1 Movers Mayfair operates in accordance with applicable waste management and environmental regulations in the United Kingdom. The Client must not require Movers Mayfair to dispose of waste in any unlawful manner.

9.2 Where the Services include disposal or clearance of items, Movers Mayfair will use licensed and appropriate facilities wherever required by law. Additional charges may apply for disposal services, based on the nature and volume of materials.

9.3 Movers Mayfair may refuse to remove or dispose of any item that it reasonably believes to be hazardous, contaminated, prohibited, or not accepted by its disposal partners.

9.4 The Client is responsible for ensuring that any items designated for disposal are clearly identified and segregated, and that no items intended to be kept are mistakenly discarded.

10. Insurance

10.1 Movers Mayfair maintains insurance cover appropriate to its business operations. Details of cover can be provided upon request.

10.2 It is the Client's responsibility to arrange any additional insurance they consider necessary for the full value of the Goods or for specific risks not covered by Movers Mayfair's standard arrangements.

11. Storage Services

11.1 Where storage services are provided, Goods may be stored in shared or individual units at locations selected by Movers Mayfair.

11.2 Storage charges will accrue from the date the Goods are placed into storage until the date they are removed. Charges are normally payable in advance at the intervals specified in the storage agreement.

11.3 If storage charges remain unpaid, Movers Mayfair may exercise a lien over the Goods and, after giving reasonable notice, may sell or dispose of some or all of the Goods to recover outstanding sums and reasonable costs.

12. Complaints and Dispute Resolution

12.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with Movers Mayfair as soon as possible so that it can be investigated and, where appropriate, remedied.

12.2 Movers Mayfair will endeavour to resolve complaints promptly and fairly. The Client should provide all relevant information, including booking details, dates, locations, and a description of the issue.

13. Data Protection and Privacy

13.1 Movers Mayfair will collect and process personal data about the Client only as necessary for the performance of the Services, for administration, and for compliance with legal obligations.

13.2 Personal data will be handled in accordance with applicable data protection laws in the United Kingdom. Further details of how personal data is used and protected may be provided in a separate privacy notice.

14. General Provisions

14.1 Movers Mayfair may update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that Agreement.

14.2 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

14.3 No failure or delay by Movers Mayfair in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

14.4 The Client may not assign or transfer any of their rights or obligations under the Agreement without the prior written consent of Movers Mayfair.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a booking or using the Services of Movers Mayfair, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.